Not satisfied with our product? Your right of retraction starts from the moment your order is delivered. Please send a return request via an email at firstname.lastname@example.org
You can return the product within 7 days from the time of receipt of your parcel, at your own expense, using the return card enclosed in the package you have received. All returns must be couriered to our Hong Kong office after receiving an authorization number from our Linenshed shipping department.
We only refund the price of the product deducted from the courier charges the customer paid during the purchase. Linenshed doesn't exchange returned items. The item in good condition will be refunded within 30 days of receipt.
Delivery fees remain the customer’s responsibility. The present right of return only applies to products that are returned in their original packaging and in their complete working condition.
Any product that has been damaged, is not in its original packaging, has packaging that has been worn beyond simply opening the product, will not be refunded.
The customer must verify the good condition of the packaging and the conformity of the product at reception and declare an eventual defect within 24 hours from the time of delivery.
As for most products made from natural material, our fabrics are not guaranteed against natural wear, abrasion, stretch, shrinkage, fading, or dye-lot variations. The customer must accept a size discrepancy between the finished product up to 2" (5 cm) for bedding items as the linen is washed after processing.
Items from Home wear and Casual wear collection, Custom sized items, fabric by the meter, Quilted bedspreads, and selected items (please see the article description) are not eligible for return as they are custom made as per your size and colour. Only in the case of evident defect shown on the product, we will accept your return. Please send photos prior to receiving our acceptance for return.