What is your shipping schedule?
We are shipping from Hong Kong 3 times a week, Tuesday – Thursday – Saturday
How long does it take to have my order shipped?
Most of the orders are processed and ready to ship within 3 to 5 days. Once your parcel has been dispatched, you will receive a confirmation of the Tracking number by email within the next 2 days. If your order is too large, we may split your parcel in multiple shipments, and you will be informed accordingly of one related tracking number per shipment.
How long does it take to receive my parcel?
For UK we are shipping all parcels via Priority Royal Mail, 5 to 8 working days.
For the rest of Europe, We are shipping from Hong Kong by Express courier services for all orders above 2 Kg, your parcel will reach you within 7 to 10 working days. Small parcels are sent by post and may take between 15 to 15 days.
Does Linenshed ship worldwide?
Linenshed is already shipping to more than 30 countries worldwide but in case you are living in a country that is not listed on our website, please contact us and we will do our best to deliver your order after we have opened the service for your destination.
How much should I pay for my shipment?
Once you have kept items into the cart, you can instantly know the courier cost for your parcel. Just click on “Edit Cart” and fill your destination into our “Shipping Estimate” window featured at the bottom of the cart page.
RETURN & EXCHANGE
What is Linenshed Return Policy?
Not satisfied with your purchase for any reason? Our customer service team is at your service to help you to process your request!
Please contact us for authorization number prior to return your package within 48 hours from the time of reception. You have then 7 days to send back your parcel to our Hong Kong office. The delivery fees remain the customer’s responsibility.
Use the original packaging and repack your parcel the best you can and include the return card after filling the authorization number and reason for return. Use exclusively the address printed on the return card.
For refund, we will proceed via your Paypal account within 30 days after receipt of your parcel, for exchange, we will expedite within 7 days from the time of receipt of your returned package.
My Package was damage at receipt, should I refuse delivery?
If your packaging is damaged at reception, please don’t accept the delivery as Linenshed won’t take any liability for any damage caused to the products. Please claim immediately in presence of the courier officer, take pictures in its presence and send us an email to report about it. Accepting a damaged package and signing for good receipt makes you approving the package to be received in good state.
My product shows some defect, what should I do?
LINENSHED team and our seamstresses are fully committed to providing the highest quality bedding and clothing ever. However, if you find a fault in our product, or the product is not conformed to the order, the product will be refunded or exchanged. Any claim, supported by photos should be introduced within 24 hours. Please don’t open a dispute by Paypal or give a negative feedback prior that our customer service could find an amicable solution with you. Linenshed will decide whether you need to return the product to evaluate the defect. A slight difference in color is not considered as a defect, returns won’t be accepted for such reason.
How do I pay my order?
Our store offers Paypal and all major credit cards as payment method to settle down your purchase, we don’t accept bank transfer or cheque.
By using Paypal, you can either debit your own Paypal account or pay without being a Paypal member with a debit or credit card.
Are my data protected when I checkout?
We are working with third party payment gateway and we have therefor no direct access to private information related to payment transaction.
Apart from it, any information we collect in relation with your order is kept strictly secured. Linenshed won’t share with third parties or use this information for any purpose without your consent under any circumstances.
Should I expect to pay taxes?
All our prices are included VAT and Tax to all destinations. If you were claimed to pay any additional tax, please just send us the receipt to firstname.lastname@example.org for refund.
Where can I keep special instructions on my order?
If you wish to keep a note about your cart/order, you need to select “Edit Cart” prior to checking out. One “Special Instructions” window is featured on the cart page where you can draft your request.
Are you using various types of weight, thread count or linen quality in your collection?
All our bedding and clothing items are made from the same highest quality French linen featuring the same weight ( 185gsm / 5.50oz sq yd) , thread count and feel.
How should I care for my linens?
All our linen products are machine washable and come with a care label with washing instructions. Please visit our page for full care instructions.
What should I pay attention while ordering a fitted sheet?
The size of your mattress is the size to take into consideration to order a fitted sheet, measure carefully your mattress if you are not sure about it’s standard size, and check whether you need to get additional deep pocket option from our scrolled menu.
Our Standard size is 15" / 38 cm.
What if I want a different size or color to what is listed in your shop?
If you are requiring custom size for a duvet cover, flat sheet, fitted sheet or bed skirt which is not listed, you can select the closest size listed and mention the size you need into "Special Instructions" after you have selected "Edit Cart" and we will custom make your item accordingly. If you wish to have your own color combination for a Duvet cover or some loungewear, just indicate your choice of colors and we will make it at no extra charge.